Ticket Check Information Form

Effective August 1, 2017 the North Dakota law now requires all utility members and/or their contract locators to provide positive response on all locate requests. Ticket Check is a positive response system where by utilities and/or contract locators provide their responses with the status of the ticket. If the excavator provides a valid email address, when the status is updated or changed, the status information is sent to the excavator. The status information is also available via Search and Status and is available to the public. Here are the answers to some frequently asked questions:

What is a positive response system?

A positive response system is an automated method used to close the communication loop between the facility operator and the excavator. Members can use it to communicate the status of one call tickets to excavators.

What is Ticket Check^®?

Ticket Check^® is a web-based tool that allows a member to automatically communicate positive response information to excavators who fi le locate requests with North Dakota One Call and who have provided an email address on their ticket. Excavators can use Ticket Check^® to check on status messaging regarding whether a ticket has been marked or cleared.

Why should I report status information to Ticket Check^®?

North Dakota One Call will send your status information (via email) to the excavator. This information, and all related data, will be recorded and stored for future use and reference. Save yourself time and money and forget about having to manage phone calls and emails with excavators and the associated record keeping. North Dakota One Call help you manage this process for free.

I’m a user of Ticket Check^® - will there be situations where I will need to contact the excavator directly?

Yes! Ticket Check^® will only be used for situations when an area has either been marked or is clear of your facilities. In any other situations (i.e., area of excavation cannot be determined, site is not accessible, map(s) or other documentation needs to be provided to the excavator, etc.), direct contact with the excavator is critical and required by North Dakota statute/regulations. As mentioned earlier, remember that cleared or marked status notifi cations are only sent to those excavators that have provided North Dakota One Call with an email address on their locate.

I’m a member – and I’m perfectly satisfied with how I communicate with excavators. Must I use Ticket Check^®?

Members may continue to use any positive response notifi cation process they have in place even after Ticket Check^® is implemented. North Dakota One Call believes that the benefi ts of streamlined communication, improved record keeping and greater cost effi ciency will speak for themselves, so we hope you’ll give it a try and see for yourself.

For more information and to see the North Dakota One Call Ticket Check^® Tutorial, go to:

https://ndonecall.com/online-ticketing-and-tools/#ticketcheck